Rest assured all items are checked prior to shipping and we inspect all returned items when they arrive back at our processing facility. If your return is a result of a product error or a supplier defective product, we will refund the full cost of the merchandise or replace the item for the exact same product you purchased. Return shipping cost is at the expense of the buyer to return the goods back to us.
If you return an item that was opened or shows signs of being used, we may refuse the refund and goods will be sent back to you. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated over 30 days after delivery or received at our returns processing facility after 45 days*.
You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.
Please contact us for any return & refund inquiry.